Privacy Policy
At Premier Auto Body VA, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect two types of information:
1. Personal Identification Information
This may include, but is not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (e.g., credit card details)
- Vehicle information (e.g., make, model, year)
You provide this information when you fill out forms on our website, contact us for services, make a purchase, or subscribe to our newsletter.
2. Non-Personal Identification Information
This includes data that we collect automatically as you use our website, such as:
- IP addresses
- Browser type and version
- Device type and operating system
- Pages you visit and time spent on them
- Referring URLs
- Cookies and usage data
How We Use Your Information
We use the information we collect in the following ways:
- To provide services: Process requests for auto body repair, maintenance, and related services.
- To improve customer experience: Customize our website and services based on user preferences and feedback.
- To communicate with you: Send order updates, respond to inquiries, and provide customer support.
- Marketing and Promotions: Send newsletters, special offers, or promotions (with your consent).
- Compliance: Comply with legal obligations and protect the rights and safety of our customers and business.
How We Protect Your Information
We take the following security measures to protect your personal information:
- Data Encryption: We use SSL encryption to protect sensitive data transmitted through our website.
- Secure Storage: Personal data is stored in a secure environment with access restricted to authorized personnel only.
- Firewall and Monitoring: Our systems are regularly monitored and protected by advanced firewall technology to detect and prevent unauthorized access.
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:
1. Third-Party Service Providers
We may share your information with third-party vendors or service providers who assist in operating our website, fulfilling orders, processing payments, or providing customer support. These parties are obligated to keep your information confidential and use it only for the purposes for which it was provided.
2. Legal Compliance and Protection
We may disclose your personal information if required to do so by law or in response to a legal process, such as a subpoena or court order. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website. These technologies help us:
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Improve website performance and functionality
You can manage or disable cookies through your browser settings, but note that disabling cookies may affect the functionality of some website features.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Update or correct any inaccurate personal information.
- Delete: Request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at the details provided below.
Retention of Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you request the deletion of your data, we will take reasonable steps to delete it, unless retention is required for legal reasons.
Links to Third-Party Websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.